We have a 30-day return policy, which means you have 30 days from receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it – unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To begin a return, please contact us at info@alora-london.com.

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back without prior authorisation will not be accepted.

You may also contact us at info@alora-london.com with any questions regarding returns.

---

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so that we can assess the issue and resolve it promptly.

---

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), customised products (such as special orders or personalised items), and personal care goods (such as beauty products). Returns are also not accepted for hazardous materials, flammable liquids, or gases. Please get in touch if you have any questions about a specific item.

We do accept returns on sale items and gift cards.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

---

Exchanges

The quickest way to obtain the item you want is to return your current item. Once your return has been accepted, you may place a separate order for the new item.

---

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification. As above, your item must be in the same condition in which you received it – unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

---

Refunds

We will notify you once your return has been received and inspected, and let you know whether your refund has been approved. If approved, the refund will be issued automatically to your original method of payment within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@alora-london.com.